Naive Sprint Airport Shuttle Limo & Sedan Service Terms and Conditions

Updated As of 1st Nov 2024;

1. Reservations:

1.1: All reservations are made tentatively; until fully paid.

1.2: The reservations are not guaranteed (even if paid) until the client calls us at 1-(800)-211-0605 and confirms the Chauffer & Equipment (Type of Vehicle, Child Seats etc) availability; espcially in case of short notice reservations.

1.3: Very unlikely, though possible, we reserve the right to cancel any reservation at anytime due to any unforeseen reasons, situations beyond our control, or without cause. In all such cases, a full refund is issued to the customer. [At the time of publishing of these terms, we have not cancelled any of out most recent 10,000 reservations, and rate of such cancellations is less than 0.1%]

2. Customer Reschedules & Cancellations:​

As a family business since 2009, we are proud of our very generous cancellation and rescheduling policy.

2.1: Reservations for Sedans, Mini Vans & SUVs can be cancelled upto 8 hours before the pick up time, with full refund. Within 8 hours of the pick up time, reservations can be cancelled with 75% refund, as long the driver is not on the way for pick up. Reservations can be rescheduled as many times as needed with similar time considerations. We monitor customer flights and adjust pick up times without any extra cost. 

2.2: Reservations for Sprinter Vans can be cancelled upto 24 hours before the pick up time, with full refund. Within 24 hours of the pick up time, reservations can be cancelled with 50% refund, as long the driver is not on the way for pick up. Reservations can be rescheduled as reasonably needed, with similar time considerations. 

2.3: Reservations for Limos, Buses, Motor Coaches & Luxury Vehicles can be cancelled upto 14 days before the pick up time, with full refund. Within 14 days of the pick up time but more than 7 days, reservations can be cancelled with 50% refund. Within 7 days of the pick up time, reservations can be cancelled with 25% refund upto 24 hours prior to pick up time. 

3. Cleaning Charges:​

If, in the carrier’s reasonable opinion, any passenger soils the vehicle as to render it in an unpresentable condition for further use, a cleaning charge of $250 for Sedans & SUVs and $500 for Sprinters & bigger vehicles will be assessed against that passenger and paying client; authority to charge the card on file is hereby expressively granted at the time of booking.

4. Damage Charges:

Any damage to seats, windows, or other equipment or parts of the vehicle, inside or outside, which is caused by any passenger or passengers shall be the responsibility of that passenger or passengers AND paying client, authority to charge the card on file is hereby expressively granted at the time of booking.

5. Incidental Charges Such As Parking, Tolls, Fees, Fines, Wait & Changed Itinerary : 

The charges herein do not include parking fee, bridge, ferry, tunnel, or highway tolls, entrance fees or charges for special licenses or permits, congestion charges, or any incidentals incurring due to customer request or route and itinerary. All such charges are added and charged automatically after or during the service.

6. Collection of Charges: 
 

All charges for carrier movements are payable in advance, unless credit is established with the carrier in advance of movement. Payments must be in the form of cash, certified check, VISA, MasterCard, Amex or Discover Cards. Personal checks may be accepted at the discretion of the carrier. A $40.00 fee will be charged for any personal check returned due to insufficient funds. A 5% surcharge of the total amount due will be assessed for delinquent payments in excess of 10 days. If payment is not received after 10 days from the date service was provided, carrier will seek whatever means provided by law to recover payment for services rendered.
 

7. Baggage:
 

Personal baggage, musical instruments, athletic equipment, and other paraphernalia, limited to the cargo area capacity of the vehicle, will be transported in the custody of the passenger. It is also the responsibilty of the passenger to ensure all of their belongings are loaded into the vehicle, and taken out of the vehicle at end of the trip. Baggage will not be checked, but driver can refuse to transport any baggage, with or without cause. Liability for loss or damage of baggage will be limited to fifty dollars ($50.00) for each passenger if such loss is due to the fault or negligence of the carrier. Belongings left in the vehicle at the completion of the trip are treated abandoned, and can be discarded. If customer wants to retrieve or collect the left items in the cases where the driver has not discarded or trashed the items yet, it is considered a new trip and incurrs full fare.

 

8. Pets: 

We are a pet friendly company and welcome our non human clients. Please advise us at time of booking in comments section, if you will be travelling with a pet, so we can assign an appropriate vehicle and a driver who is not allergic to some pets.  

Dogs:

Dogs 20 lbs and under: will be charged an extra $25 fee each way and can ride in the lap of their human or on the seat next to them if the owner can provide a sheet to protect the seats.

Dogs over 20 lbs: will be charged as a second passenger with their human. Dogs over 20 lbs must be crated and travel in the luggage area.

All dogs: No more than one dog will be allowed to travel at one time.

Cats:

Cats will be taken only in carriers- charge is $25 per cat, per way.

No more than 2 cats will be allowed to travel at one time.

 

Other Pets:

We decide on case to case basis if we have a driver available who is ok to travel with a particular pet. As a general rule, all pets must be secure in an enclosure, must be free of odors, must have means to contain the excretions, and must not represent a safety hazard to driver and others.

Please note: All pets must remain in control of their human and must not freely move in the vehicle; and or sniff driver and/or items in thd vehicle to control allergies for the next passengers in the same vehicle.

*Registered service animals are excluded from rules and charges and allowed to travel with their human, if the service animal weighs over 20 lbs we request that you notify the office so we can book a second seat for them free of charge. Owners may be required to fill out U.S. DOT form paperwork for the service animal.

 

9. Limited Equipment Availability:​

A lot of our equipment (such as vehicles, child seats, umbrellas, stools, coolers etc), is unique and/or in limited supply, and it's availability depends on variable factors such as previous passenger's nature and duration of use, weather, mechanical and cosmetic fitness, insurance rules and driver permits. Therefore, it's avaiability is not guaranteed. Once you make a reservation, and pay for it, we make a good faith effort to provide the desired equipment for your use. In our sole discretion, we may choose to offer you alternate or cancel the reservation or trip or part thereof. In any such case, you are entitled to refund of the unused portion of the reservation, or trip.

 

10. Miscellaneous:​

Grace time is 15 minutes, after arriving at location for pick up. After waiting for more than 15 minutes, dispatcher may authorize "No Show" and full fare will be charged in such cases. If Client still wants Driver to wait after 15 minutes of waiting, starting from first minute, Client must pay $1/minute for waiting time.

​In case of service is not provided due to wrong Vehicle was booked, Client will be charged full fare, Example: If driver arrives and finds out Client exceeds the capacity of Passengers or Luggage/Bag at the time. For sedan: Max 3 Passengers and Max 2 suitcases and 2 small bags and For SUV:  Max 6 Passengers and Max 4 suite cases or 8 small bags or a combination thereof. Other vehicles; per standard passenger & cargo area capacity.

If parking, valet, luggage, event management service or any other assistance is provided upon customer request, all liability and responsiblity including damages, liability and costs rests with the client.
 

 

​