Question: How are we better than Uber or Lyft ?
Answer: 1) We are cheaper than ride sharing companies when you do apples to apples comparison [i.e., Uber SUV vs our SUV or Lyft Black vs our sedan]  2) We show up when we say we will; while ride share drivers can cancel their rides, if they don't like where the customer lives, or where the customer is going to, or for whatever reason or for no reason at all 3) All our drivers are professionally licensed from local jurisdictions; while only certain categories of ride share drivers are licensed the same way 4) Our vehicles are commercially insured, they can't say that about all of their vehciles. Most of their vehicles are only covered by the private insurance of the part time drivers 5) Our drivers are full time drivers with tons of experience in all kind of weather, topography etc while most ride share drivers are part timers. Countess times frustrated ride share customers call us for rescue because Uber driver couldn't climb a twisty drive way or couldn't find an address 6) Our drivers love to go long distances or out of town, or even out of state. Most ride share drivers cancel rides when they see a long distance or out of town/state destination, especially in bad weather or late night/ early morning pick ups. 7) Good luck finding an Uber driver on early morning after a busy night [e.g., after Friday or Saturday night, or after a game night or new year night etc. We are covering our customers when Uber drivers are sleeping after all working at the same busy night] 8) WE DO NOT SURGE OUR CUSTOMERS 9) While most of ride share companies keep roughly 50% of the fare to themselves, our drivers take home at least 80% of what you pay 10) All of our vehicles are luxury black vehicles with lots of leg room and luggage space; while you never know which vehicle is going to show up; even in the same category. For example, we ONLY send CHEVY SUBURBAN/GMC YUKON or CADILLAC ESCALADE; when you request a SUV. But ride share companies may send you a Honda Pilot or even a Toyota Highlander when you request a SUV.  11) Plenty of ride share drivers are available at in down town areas at certain times, but you are not guaranteed a timely pick up because you are just another dot on their map. We are comitted to you, individually, whether you are in a down town area or in a suburb or behind those hills. 12) Our drivers open the doors for you, help you with the luggage, will assist you like a concierge if needed, and will not cancel the ride if you need to make stops, or run errands or wait for another passenger 13) You don't get random drivers every time. We are a small family business and most of our customers recognize our drivers since many years; and vice versa. 14) When going to an event or night on town, pulling up in one of our vehciles, vs a ride share, will sure get you the attention you deserve; and even our well dressed drivers will play along the part with you 15) When timing / reliability is critical (to or from airport, event, appointment etc) , you can count on us; but not on a random ride share match.                 

And above all proof is in the pudding. There is a reason why we have such a high rating and our business is thriving, without multi billion dollar budgets; in a market flooded with ride share apps.

 

Question: How do I meet the driver at an airport (BWI, DCA, Dulles) or a train station (Union Station in Washington DC, Penn Station in Baltimore, Amtrak Stations at BWI Airport/ New Carrollton etc, Any of the metro, MARC or VRE train stations in DC, VA or MD)?
Answer: Simple answer is; just like you would meet a family member who is picking you up. Here are the simple steps:
1. We assign a driver to the trip prior to flight or train arrival, and an automated email goes out to you with the driver information.
2. Driver also texts the passenger as your train or flight is arriving. Simply acknowlege the text to establish communication with the driver.
3. Collect/gather your luggage and head out from the nearest door to reach the curb. Then text the driver nearest door # (posted on top of each door in big font).
5. Once driver knows where the passenger is, driver meets up with the passenger within 3-5 minutes, driving down from the waiting area.

At BWI Airport, there also location #s posted on each pillar on the middle curb, share that location # with your driver for more accuracy. At Reagan National (DCA) Airport, meet the driver on the outer curb. Dulles Airport has three levels, as opposed to usual two levels at most airports, so please make sure you are at Arrivals level (which is middle level). At Dulles Airport, DO NOT go to the lowest level, which is marked "Ground Transportation" but it's used by ride sharing & terminal buses etc.  If any issues, you can always get help from our dispatch at 1-(800)-211-0605 any time of the day or night.

Question: What if my flight or train is delayed or early ?

Answer: We monitor your flight or train for delays and adjust the time accordingly. You do not need to call us to inform us of time change, as long as the flight or train number does not change or flight is not diverted.

Question: How much grace period you allow before charging wait time ?

Answer: For pick ups from homes, offices, event venues, restaurants, train stations, and private jets, driver arrives at the given time and a 15 minute wait time is built into the qoute; though we appreciate the sensitivity to driver's time.

For domestic commercial airline flights, driver arries 15 minutes after the touch down and another 30 minute wait time is built into the price qoute. 

For international flights, driver arrives one hour after the touch down and another 30 minute wait time is built into the price qoute.

If you ask the driver to come in earlier, than the wait time starts after 15 minutes of your given time.

In any case, unlike big companies, we do not nicke and dime our customers; and appreciate your business. In the event we must charge the wait time, it's usually added to your total fare @ $1/minute, starting from the time from the original pick up time.

Question:  What if my plans change or I need to cancel ?

Answer:

As a family business since 2009, we are proud of our very generous cancellation and rescheduling policy.

Reservations for Sedans, Mini Vans & SUVs can be cancelled upto 6 hours before the pick up time, with full refund. Within 6 hours of the pick up time, reservations can be cancelled with 75% refund, as long the driver is not on the way for pick up. Similarly, reservations can be rescheduled as many times as needed with similar time considerations. We monitor customer flights and any reschedules needed because of flight delays do not incurr any cost to the customer.

Reservations for Sprinter Vans can be cancelled upto 24 hours before the pick up time, with full refund. Within 24 hours of the pick up time, reservations can be cancelled with 50% refund, as long the driver is not on the way for pick up. Similarly, reservations can be rescheduled as many times as needed with similar time considerations. We monitor customer flights and any reschedules needed because of flight delays do not incurr any cost to the customer.

Reservations for Limos, Buses, Motor Coaches & Luxury Vehicles can be cancelled upto 7 days before the pick up time, with full refund. Within 7 days of the pick up time but more than 3 days, reservations can be cancelled with 50% refund. Within 3 days of the pick up time, reservations can be cancelled with 25% refund upto 24 hours prior to pick up time. 
 

Question:  What is the tipping norm in the United States ?

Answer: Some of our international customers ask this question and our answer is simple; whatever you feel comfortable with; though in United States, professional drivers are usually appreciated with 15%, 20% or 25% gratuity; with $20 being the common minimum even for smaller fares. Our patrons have supported our hard working drivers through the health and economic hazards during Covid-19 outbreak, and then subsequent inflation post corona; especially after the spike in gas prices and high vehicle acquisition & maintenance cost. This is why it is our norm to add these tips to our driver earnings.